Privacy Policy

Effective Date: January 1, 2022

RBC Support Services (“RBC Support Services,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the individuals and families we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information obtained through our website, services, communications, and SMS messaging.

Information We Collect

We may collect the following types of personal information:

Contact Information: name, phone number, email address, mailing address

Service Information: service inquiries, scheduling details, service participation information

Communication Information: messages sent via phone, SMS, email, or web forms

Website Information: IP address, browser type, device information, pages visited (via cookies or analytics tools)

We only collect information that is necessary to provide services, communicate effectively, and meet regulatory and operational requirements.

How We Use Personal Information

Personal information is used for the following purposes:

Scheduling and coordinating services

Communicating with clients, caregivers, and authorized representatives

Sending appointment reminders, service updates, and care coordination messages

Responding to inquiries and providing customer support

Improving our services and website functionality

Complying with legal, regulatory, and contractual obligations

We do not use personal information for unsolicited marketing.

SMS Messaging & Consent

If you opt in to receive SMS messages from RBC Support Services, we may send text messages related to:

Appointment and service reminders

Scheduling and care coordination updates

Service-related notifications and customer support communications

SMS consent is not shared with third parties or affiliates.

Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

Sharing of Personal Information

We do not sell or rent personal information.

We may share information only as necessary with:

Authorized staff involved in service delivery

Caregivers, guardians, or representatives as permitted

Regulatory bodies or partners when required by law or contract

Service providers who support our operations (under confidentiality obligations)

All shared information is limited to what is necessary and handled securely.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. While no system is 100% secure, we continuously work to protect the information entrusted to us.

Cookies & Website Analytics

Our website may use cookies or similar technologies to:

Improve website performance

Understand how visitors use our site

Enhance user experience

You may adjust your browser settings to limit or disable cookies.

Your Privacy Rights

You may:

Request access to your personal information
Request corrections to inaccurate information
Withdraw consent for communications (including SMS)
Ask questions about how your information is used

Requests can be made using the contact information below.

Children’s Privacy

Our services may support children and youth; however, personal information is collected and used only with appropriate consent from a parent, guardian, or authorized representative, in accordance with applicable laws.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or our privacy practices, please contact:

RBC Support Services
Phone: (313) 859-4478
Website: https://www.rbcsupportservices.org